khelaghor casino | Privacy Policy and Data Protection

1. Introduction
2. Data Collection
3. Use of Information
4. Data sharing
5. Cookie Policy
6. Data retention
7. Your rights
8. Security measures
9. Children's Privacy
10. Policy changes
11. Contact

Section 1

Introduction

Welcome to khelaghor casino. We believe your personal information is a valuable asset, and protecting it is one of our most important responsibilities. This Privacy Policy explains what information khelaghor casino collects, why we collect it, and how it is used.

This policy applies to the khelaghor casino website, mobile application, and all related services. By using our platform, you agree to the terms of this privacy policy.

We adhere to international data protection standards and handle your information with the utmost professionalism. Feel free to reach out to us directly with any questions or concerns.

In short: we only collect what's necessary, we never sell your data to third parties, and you stay in control of your information at all times.

Section 2

What Information We Collect

Khelaghor Casino collects various types of information to deliver its services. This data falls into three main categories:

A) Information you provide

Full name and date of birth (for age verification)
Mobile number and email address
Residential address
National ID / Passport Number (for KYC verification)
Payment method details (Mobile Pay, Nagad, Rocket number)
Information provided when contacting customer support

B) Automatically Collected Information

IP address and device type
Browser type and operating system
Login time and session duration
Pages visited and click data
Betting & Gaming Activity Logs
Transaction History

C) Information received from third parties

Transaction verification data from payment providers
Confirmation data received from identity verification service providers
Risk assessment data from fraud prevention services

Data Type	Reason for collection	Mandatory?
Name and date of birth	Identity & Age Verification	Yes
Mobile / Email	Contact & OTP verification	Yes
NID / Passport	KYC and anti-money laundering	Required for withdrawals
Payment information	Deposit / withdrawal processing	Yes
Browsing Data	Service improvement and security	Automatic

Section 3

How we use your information

Khelaghor casino uses collected data solely for specific, legitimate purposes. We never use your information beyond what is necessary.

Account management: To verify registration, login, and keep your account secure.
Service delivery: To keep betting, gaming, and payment services running.
Identity verification: To complete KYC verification for fraud prevention and legal compliance.
Customer support: To address your questions and resolve complaints.
Personalized Experience: To recommend games and offers based on your preferences.
Security: To detect unusual activity and keep the platform secure.
Legal Obligation: To comply with applicable laws and regulations.
Contact: To send important updates, promotions, and notices.

You can unsubscribe from promotional emails or SMS at any time — just notify our support team or click the unsubscribe link at the bottom of any email.

Section 4

Data sharing policy

Khelaghor Casino never sells your personal data to third parties. However, limited information may be shared in certain circumstances:

Who Your Data May Be Shared With

Payment providers: To verify and process transactions made via Mobile Pay, Nagad, or Rocket.
Identity Verification Service: With licensed service providers to complete the KYC process.
Technology Partners: Technology companies that support platform operations, all bound by strict confidentiality agreements.
Government Authorities: When required by law — such as a court order or official investigation.
Fraud Prevention Agencies: To report suspicious financial activity.

Important: Khelaghor Casino never sells your data for advertising purposes or shares it with marketing agencies.

Section 5

Cookie Policy

The khelaghor casino website uses cookies. Cookies are small text files stored in your browser that help enhance your experience.

Types of cookies we use

Essential cookies: To maintain login sessions and ensure platform security. Without these, the platform will not function properly.
Performance Cookies: To monitor page load speed and overall user experience.
Functionality cookies: To remember your preferred language, theme, or other settings.
Analytics cookies: To analyze site usage and improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Section 6

Data Retention Period

Khelaghor Casino does not retain your data longer than necessary. Retention periods by data type are outlined below:

Account information: For the duration of your active account and up to 5 years after it is closed.
Transaction records: Up to 7 years, as required by legal obligations.
KYC documents: 5 years after account closure.
Customer support conversations: 3 years.
Browsing logs: 12 months.
Marketing consent records: Until consent is withdrawn.

Once the specified retention period ends, data is securely deleted or made permanently unreadable.

Section 7

Your Rights

You have a number of important rights over your personal information at khelaghor casino. We respect these rights and are here to help you exercise them.

Right to access

You can request to know what information we hold about you.

Right to rectification

You can update or correct any inaccurate or outdated information.

Right to erasure

Under certain conditions, you may request the permanent deletion of your data.

Right to restrict processing

In some cases, you may request a temporary pause on the processing of your data.

Right to Data Portability

You can request a copy of your data in a portable format.

Right to Object

You can object to the use of your data for specific purposes.

To exercise any of these rights, email us at support@khelaghorcasino.bet. We'll do our best to respond within 30 days.

Section 8

Security Measures

Khelaghor casino protects your data using industry-leading security measures. Our security framework operates across multiple layers:

SSL/TLS Encryption: 256-bit SSL encryption is used on all data transfers.
Data encryption: Stored sensitive data is kept in encrypted form.
Two-Factor Authentication (2FA): OTP verification for added account security.
Firewall & DDoS protection: Advanced firewall protection against cyber attacks.
Regular security audits: Regular audits conducted by independent cybersecurity experts.
Staff training: All staff are trained in handling sensitive information.
Access controls: Only authorized personnel can access data on a need-to-know basis.

That said, no system is completely impenetrable. If you notice any suspicious activity, please contact us immediately.

Section 9

Children's privacy

Khelaghor casino is strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that a minor is using our platform, the account will be immediately suspended and all collected data will be deleted. If you believe your child has accessed our platform, please contact us at support@khelaghorcasino.bet.

Section 10

Changes to Privacy Policy

Khelaghor casino may update this privacy policy from time to time. When changes are made:

A notice will be sent to your registered email before any significant changes take effect.
The "Last Updated" date at the top of the page will reflect the change.
Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly for updates.

Section 11

Contact us

For any questions, complaints, or requests regarding this Privacy Policy, please contact us directly:

Email: support@khelaghorcasino.bet
Live chat: Chat button at the bottom-right corner of the platform.
Support hours: 24 hours a day, 7 days a week.

We typically respond within 24–48 hours. Complex requests may take up to 30 days.

Our Terms & Conditions and Responsible Gaming Please read these pages as well.

Khelaghor Casino Privacy Policy — Your Data, Our Responsibility

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